Nightfall Support
Help with saves, purchases, ads, and gameplay.
Contact
Email support@eduardbruch.com with your device model, iOS or Android version, Nightfall version, and a short description of the problem. We normally respond within two business days.
Restore a Purchase
Open the Shop and tap Restore Purchases. Restorable purchases and an Eternal Vigil membership tied to your Apple ID (iPhone, iPad) or Google account (Android) will be recovered. Gem packs are consumable purchases and are protected through Nightfall's cloud-save system rather than the store's restore function.
Recover Progress on Another Device
On the original device, open the Shop and choose Back up account (Apple on iPhone and iPad, Google on Android). On the new device, use the same option with the same account. Reinstalling on the same phone restores your save automatically: on iPhone and iPad through the Keychain and iCloud, on Android through your Google account's backup.
Eternal Vigil
Eternal Vigil is a one-time purchase, not a subscription. It never renews and there is nothing to cancel. If it is missing after a reinstall or on a new device, open the Shop and tap Restore Purchases while signed in with the Apple ID or Google account that bought it.
Delete Your Data
Uninstalling removes local data, but cloud backups and purchase records may remain so progress and paid items can be recovered. To delete your Nightfall server data, open the Shop and tap Delete Account & Cloud Data, or email support with your player name and player ID if available. Details: what is deleted and what is kept.